Season Tickets

Season ticket holders must park the motor vehicle in any vacant space, or in car parks where there are dedicated spaces within a bay marked ‘Season Ticket Holders Only’

‘Motor vehicle' includes all motor vehicles except:

1. Goods Vehicles exceeding 2524 kg unladen weight and
2. Passenger Vehicles adapted to carry more than eight persons, (excluding the driver)

Vehicles must be parked within the marked bays, and only in the car park named on the Season Ticket. Should season ticket holders wish to park in any car park other than that for which their season ticket is issued, then payment to park must be made – the season ticket will not be valid.

Andover Chantry Centre ‘Top Floor’ tickets may park in any vacant space on Levels 4 and above. Headroom of 2.2 metres must not be exceeded in the Chantry Centre multi-storey car park. 

Season tickets are valid Monday to Saturday (with the exception of Romsey Sports Centre which are only valid Monday to Friday) during charging hours, from the date of issue and will remain valid until such time as either the permit expires, is surrendered or withdrawn, or until there is a need for the permit to be replaced due to a change of circumstances. Temporary cessation will only be considered in exceptional circumstances.     

All season ticket car parks will be open to the public for free and unrestricted parking outside the charging hours (except Chantry Centre multi-storey, which will be secured on Sundays and Bank Holidays and Shepherds Spring Lane which is closed overnight.)

Permits must be displayed in the vehicle’s front windscreen so that the permit details are clearly visible from the outside of the vehicle. The permit must not be altered in any way nor a photocopied permit displayed. A hand-written note placed in a vehicle’s windscreen will not prevent a Penalty Charge Notice from being issued.

You must notify the Council immediately. You can notify us online at www.testvalley.gov.uk/onlinepermits . Alternatively email carparks@testvalley.gov.uk , telephone 01264 368730, 368734 or 368731, or visit our Council Offices to obtain a Change of Details Form.

An administration fee of £30.00 is made for replacing a lost season ticket. A replacement permit will be issued for the balance of the year remaining. 

You must return your permit immediately for a replacement if it becomes damaged or unreadable. There is no charge for replacing a damaged/illegible permit.

Replacement season tickets will normally be issued within 5 working days.  A temporary permit should be obtained from the Customer Service Centre at Beech Hurst, Andover, or Former Magistrates Court, Romsey.

The onus is upon a permit holder to apply for the renewal of a season ticket, together with the remittance, a minimum of 5 working days prior to expiry.   Season tickets will not be issued over the counter.  A permit will only be issued from the date of expiry of the existing permit, or the date of application, whichever is the later.  Failure to renew on time may result in forfeit of the parking space.

You must notify the Parking Office in writing, online or by email and you must immediately return the season ticket to the Parking Office, Beech Hurst, Andover. Where an overpayment has been made, a refund proportional to any unexpired value will be issued. This refund will be for complete unexpired months, prior to the date of expiry and calculated from the date the permit is received back in the Council offices.

If there is a vacancy in an alternative car park, you can apply to transfer your permit. (Romsey Sports Centre are not transferable).  Your existing season ticket must be returned to the Parking Office with the completed form and a replacement permit will be issued for the balance of time remaining.