Test & Trace Support Payment – Covid 19

Eligibility for payments


Eligibility for the NHS Test and Trace Support Payment, including discretionary payments, will be for people who are told to self-isolate on or after 28 September 2020 and who meet the relevant eligibility criteria.

Residents in the TVBC area will be able to claim retrospectively, as long as their period of self-isolation began on or after the 28th September 2020.

The Council cannot accept applications from people told to self-isolate before 28 September 2020, even if the period of self-isolation continues after 28 September.

Applications from members of the same household

People in the same household can each make an individual application to receive the payment, providing they each meet the eligibility criteria.

Multiple claims

Someone can claim more than once (if they are told to self-isolate multiple times), as long as they meet the eligibility criteria for each individual claim and their periods of self-isolation do not overlap. Test Valley will keep a record of individuals who make multiple claims to guard against potential fraud. 

Applications made after someone’s period of self-isolation has ended

Eligible individuals can make a claim up to 28 days after the start of their self-isolation period Test Valley will not accept applications after this point. Applicants must also supply all supporting evidence within 28 days of the start of isolation unless exceptional circumstances apply.

Third-party applications

Applicants can apply on behalf of someone else. However, the £500 must be paid into a bank account in the name of the person for whom the application is being made (so, for example, if someone applied on behalf of a parent, the payment would be made into the parent’s bank account). 

Applicants who are self-isolating who haven’t been told to self-isolate by NHS Test and Trace

Test Valley will not approve applications for anyone who does not have a valid notification from NHS Test and Trace. 

The legal duty to self-isolate that comes into force on 28 September applies only to people who have been told to self-isolate by NHS Test and Trace. 

Applicants who are quarantining after returning to the UK

The Test and Trace Support Payment scheme does not cover people who are self-isolating after returning to the UK from abroad, unless they have tested positive for coronavirus or have been instructed to self-isolate by NHS Test and Trace.

Applicants who are furloughed

The Council will not make payments to applicants whose income is lower than normal because they are furloughed. 

The Test and Trace Support Payment is for people facing a reduction in income because they cannot work while self-isolating.