Help and Support Available for Residents


  • Keeping Active

    No gym….no problem, our leisure operators are still working hard to support you to be active in your own home throughout the centre closures. Simply log into the Places Locker App today to access hundreds of free workouts brought to you by Places Leisure and Les Mills.

  • Council Tax - Hardship fund

    Test Valley has agreed new measures to help families with their Council Tax through Covid-19:

    Struggling to Pay

    If you’re struggling to pay your Council Tax then please contact Test Valley Borough Council at or call on 01264 368000 and we will work with you to agree payment options.  If possible, please have your council tax number to hand.


    Direct Debit – Non billable months

    If you’re on a 10 month direct debit then it is possible to opt for April/May as your non billable months instead of February/March 2021.

    If you're currently on a 12 month direct debit plan then we can condense your payments over 10 months, So you don't have to pay anything in April and May.

    Council Tax Reduction Scheme

    Working age residents who benefit from our current council tax reduction scheme will receive an additional £150 reduction to their bill in line with the Government’s hardship fund criteria. Those households eligible for this reduction will automatically be re-billed. 

    Government Announcement

    As part of its response to COVID-19, the government announced in the Budget on 11 March that it would provide local authorities in England with £500 million of new grant funding to support economically vulnerable people and households in their local area.

    For more information please visit:

  • Advice for safeguarding vulnerable adults during self-isolation

    We want to make sure that the most vulnerable are safe when they are self-isolating. Here are some things to think about if you are offered, or need, support during this time.
    Try to use existing and trusted community groups. If not, could a family member, friend or neighbour who you know and trust help?
    Not sure? Don’t answer the door If you’re not sure about an offer of help, ask the person to leave details and talk to someone you trust about it.  
    You can contact Hampshire Adults’ Health and Care on 0300 555 1386, or out of hours: 0300 555 1373, if you need support or you feel unsafe.  In an emergency, call 999.   If someone is in immediate danger call 999.   
    If you are worried about a child, call 0300 555 1384

  • Test Valley Community Helpline from Unity

    0330 400 4116

    They can help with:

    1. Running Errands
    2. Shopping
    3. Prescription collection

    Please visit

    Download a copy of their poster here (pdf, 450kb)