Privacy Notice Environmental Protection – Nuisance and Public Health

The Council will only process your information where is it lawful to do so.  The lawful basis for processing your information relating to your report of nuisance is on the basis that processing is necessary for the performance of a task carried out in the public interest.

The categories of information the Council shall process include the following: your name, address, email, telephone number, email address and any other information provided in support of your complaint or request.

Where the processing of information includes information about ethnicity, race, political opinion, health, religious or philosophical beliefs, trade union membership, sexual orientation (‘special categories’ of personal data), the Council is processing the information based on substantial public interest.

Where the processing of information includes information about criminal convictions, the processing shall be on the basis of your consent and / or when the processing is authorised by law.  Where the processing of information is on the basis of a statutory or contractual requirement and you fail to provide personal information or refuse to provide information to the Council, the Council may be unable to provide you with the services or assistance you require. 

The information the Council holds about you may be shared with other organisations where there is a legal basis for doing so including law enforcement agencies, the police, the criminal or civil courts and public health authorities etc.

Any information sharing is managed in accordance with data protection legislation.  The Council also has contracts with a number of third party service providers that support the day to day operation of our environmental protection services.

The personal information shall be stored for six years and will then be destroyed. Personal information retained for Clinical Waste Collections will be stored for a period of two years since the service was last used, and will then be destroyed unless a request to extend this period is received.

You have a legal right to request from the Council access to and rectification or erasure of personal data or restriction of processing about you or to object to processing.  You also have the right to portability of your data (where processing is based on consent, a contract or is carried out by automated means).  Where processing is based on consent, you have the right to withdraw your consent at any time. 

The Council will only process your information for the purposes for which the information is collected.

The Council will not transfer your personal information outside of the European Economic Area (EEA). 

Test Valley Borough Council is the Data Controller for the purposes of data protection legislation. The Data Protection Officer is Mrs Karen Dunn In the event that you wish to complain or contact the Council regarding any aspects of how your information is handled please direct your complaints or queries to:  The Data Protection Officer by email at,  or by post at Beech Hurst, Weyhill Road, Andover, Hampshire, SP10 3AJ. You also have the right to complain to the Information Commissioner