Privacy Notice – Housing Options

The Council will only process your information where is it lawful to do so.  The lawful basis for processing your information relating to housing services is on the basis that processing is in the exercise of official authority vested in the Councils.


The categories of information the Council shall process include the following: Name, Address, contact details (telephone and email) and NI Number. Household details; Date of birth, Gender, Disability and medical information and support needs, Nationality and Ethnic origin. Criminal Convictions and Multi-Agency Public Protection Arrangements. Employment and Benefit details, including income. Current and previous living arrangements including landlord details. Extended family details (i.e. family member(s) provides a local connection). Financial information: Savings and if any debt with a local authority or registered provider.


Where the processing of information includes information about; race; ethnic origin, religion, health, sex life or sexual orientation (‘special categories’ of personal data), the Councils are processing the information based on substantial public interest.


Where the processing of information includes information about criminal convictions, the processing shall be on the basis of processing the data in an official capacity.


The information the Councils holds about you may be shared with the following third parties; Registered Providers, Specified public bodies as described by the Secretary of State as required by law or statutory functions, Impartial Medical Advisory Service for assessing applications on medical grounds, Occupational Therapists and other Health Professionals to assess applications on adaptations needs, Where Services may be of benefit to you, Private landlords as part of the Test Valley Lettings Service, when you have given us permission to do so, other organisations where there is a legal basis for doing so and Civica (IT Provider). The Councils also take part in the National Fraud Initiative an exercise that matches electronic data within and between public and private sector bodies to prevent and detect fraud.


Any information sharing is managed in accordance with data protection legislation. 


Your data will not be kept for longer than is necessary. All personal information in relation to your housing options is stored online. Records that have not been updated for 6 years will be identified for deletion.


You have a legal right to request from the Councils access to and rectification or erasure of personal data or restriction of processing about you or to object to processing.


Where processing is on the basis for the performance of a public task, your rights regarding erasure and portability of your personal data do not apply. Where processing is based on consent, you have the right to withdraw your consent at any time.


The Council will only process your information for the purposes for which the information is collected.


The Council will not transfer your personal information outside of the European Economic Area (EEA). 


Test Valley Borough Council is the Data Controller for the purposes of data protection legislation. The Data Protection Officer is Mrs Karen Dunn In the event that you wish to complain or contact the Council regarding any aspects of how your information is handled please direct your complaints or queries to:  The Data Protection Officer by email at,  or by post at Beech Hurst, Weyhill Road, Andover, Hampshire, SP10 3AJ. You also have the right to complain to the Information Commissioner