Customer Charter

Our Vision

We work collaboratively, to deliver high quality services that support all communities in Test Valley to thrive.

It is our aim to ensure each person who contacts the Council is treated as an individual and has a positive experience. Understanding customer needs is at the centre of how we develop the way we conduct our business with, and on behalf of, the citizens of the Borough.

The Customer Charter sets out:

  • our commitment to you as a customer
  • access to services
  • what we expect from you

A full copy of the Customer Charter can be found to the right of this page.


We welcome any comments or suggestions that you may have.  

You can contact us by e-mail: or to raise an issue or complaint: