Paying your NNDR bill

Direct Debit

Paying by Direct Debit not only saves you time and hassle, it is also the most cost effective method for the Council.

You can now set up a Direct Debit online here. 

The Direct Debit Guarantee protects everybody who pays by direct debit and means that you are always in control of your money. This states that the guarantee is offered by all Banks and Building Societies in the direct debit scheme. The efficiency and security of the scheme is monitored and protected by your own Bank or Building Society. If the amount to be paid or the payment dates change, Test Valley Borough Council will notify you at least 10 days in advance of your account being debited, or as otherwise agreed. If an error is made by Test Valley Borough Council or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid. You can cancel the Direct Debit at any time by writing to your Bank or Building Society. Please also send a copy of your letter to us.


Other Payment Methods

Payment by Debit Card
If you wish to pay by this method you can pay on-line using our secure web site or by ringing 0845 6001586, which will take you through to a 24 hour automated payment line. You will need to have your debit card ready and be able to quote your Account Reference. This will be shown on the front of your bill and starts with 7.

To Pay by Telephone Banking or Standing Order
You will need your Account Reference which will be shown on the front of your bill and starts with 7. Please contact the Customer Services Team on 01264 368000 and they will advise you of the Council’s bank account details for Business Rates payments.

If payment is made using either Girobank, standing order or through a bank, please note that it can take up to 6 working days before the payment is credited to your account.

By Post
If you are paying by post, please send payments to our office at Beech Hurst, Weyhill Road, Andover SP10 3AJ. Cheques should be made payable to "Test Valley Borough Council" and your Account Reference should be written on the back of the cheque. The Account Reference will be shown on the front of your bill and starts with 7.