Community Trigger

Its purpose is to give victims and communities the right to request a formal review of their case where they think that no action has been taken or where they are all not satisfied with the action taken.

 

If the Community Trigger threshold is met, agencies, including the Council, Police, Clinical Commissioning Groups and Registered Social Landlords, will share information, review what action had been taken and decide if additional actions are possible.

Who can use the Community Trigger?

• A victim of anti social behaviour or another persons acting on behalf of the victim.

• An individual acting on behalf of a group of residents or community group.

The Community Trigger is a tool for members of the public to request a review. This process should not be used for making complaints against individual member organisations of the Test Valley Partnership. If you are not satisfied with the service received from an individual organisation, please refer to their complaints procedure.

In order for the Community Trigger process to be undertaken, reportees need to consent for their information to be shared with relevant bodies. If you are not happy for your information to be shared, please refer to individual organisations complaint procedures.

The Community Trigger Threshold.

In order for a Community Trigger to be activated, one of the following criteria must be met:

At least three complaints of Anti-Social Behaviour have been made in the previous six months, where the individual reporting feels that no action has been taken or are not satisfied with the action taken.

Or:

At least five individuals in a local community have reported separately similar incidents of anti social behaviour to members of the Test Valley Partnership, and all five think that no action has been taken or are not satisfied with the action taken. The individual acting on behalf of the group must have all other individuals consent.

In addition to the above, the following must also be met:

• Complaints are to be related to Anti-Social Behaviour. This can be defined as behaviour causing harassment, alarm or distress.
• The complaint must have been logged within one month of the incident

2 community trigger requests were received in 2023/24. Of these one met the criteria and is pending review, and the other did not meet the criteria