Apprentice Stories
Abi, Revenues and Welfare Apprentice
My name is Abi and I started working at Test Valley Borough Council in 2021 as a Revenues and Welfare apprentice in the Finance & Revenues service.
During my apprenticeship, I completed a Level 3 Business Administration course where I attended Andover College once a week to study. After my allocated day, I would then put my learning into practice during my working week. My job role during my apprenticeship was in the Recovery Team recovering council tax arrears. This was incredibly interesting and what I enjoyed the most was that there was always something different to do and the variety was great.
Since finishing my Level 3 Business Administration apprenticeship, I have moved onto a Level 4 IRRV qualification where I learn all about the law and legislation behind council tax. This course has also given me a broader understanding of Revenues and Benefits which has ultimately improved my customer service skills when assisting customers.
Test Valley Borough Council have provided me with so many different opportunities. I have had the opportunity to work on Government Grant schemes. These schemes have given me the opportunity to take lead on these projects and provide grants to the local community which felt very rewarding.
I really recommend an apprenticeship because it’s a great way to earn whilst you learn. Everyone at Test Valley Borough Council is very friendly and have made me feel welcome since day one. The team and managers have all been really supportive throughout my apprenticeship. Test Valley Borough Council is a great place to work.