The Housing Benefit Award Accuracy

The Housing Benefit Award Accuracy is a new initiative from the Department for Work & Pensions (DWP) to ensure awards of Housing Benefit are correct, and that those who are entitled, get the right amount. We might have recently sent you a form to review your entitlement.

The Housing Benefit Award Accuracy initiative is funded by Department for Work & Pensions requiring Test Valley Borough Council’s Revenues Service to undertake mandated activities to identify unreported changes of circumstances. The mandated activities are:

  • HB Full Case Reviews
  • HB Matching Service referrals, including: - self-employed Earnings Reviews

Full Case Review (FCR)

From 2 November 2020, we received part of a list of the top 400,000 Housing Benefit cases identified nationally by risk score. The risk model predicts the probability of you having had a change of circumstances.

Test Valley Borough Council then select the highest scoring cases identified by the DWP risk score.

A FCR means we need you to complete a short claim form on line and supply all your current details and evidence in order for your Housing Benefit entitlement to be checked and if necessary re-determined.

The easiest way to complete the form is by logging on to :

You may scan or take a photograph of any supporting documents and upload them online at