Anti-social behaviour
What to do if you are unhappy with how your report has been handled?
Anti-social Behaviour Case Review
If you are not satisfied with how your reports of anti-social behaviour have been handled, you can request and anti-social behaviour case review. During an anti-social behaviour case review, all agencies involved will share all information relevant to the case to review the decisions made and actions taken. If any gaps or areas of learning are identified, the group will create an action plan to further investigate the case and/ or improve agency procedures.
An anti-social behaviour case review is chaired by an independent person who has not been involved in the case, however they may still work for one of the partner agencies. The person who has requested the review has the right to attend the case review meeting if they wish to do so.
To request a review, the following conditions must be met:
At least three complaints of Anti-Social Behaviour have been made in the previous six months, where the individual reporting feels that no action has been taken or are not satisfied with the action taken.
Or:
At least five individuals in a local community have reported separately similar incidents of anti-social behaviour to members of the Test Valley Partnership, and all five think that no action has been taken or are not satisfied with the action taken. The individual acting on behalf of the group must have all other individuals’ consent.
To request a review please email communitysafety@testvalley.gov.uk
For more information please visit:
Anti-social behaviour case review - GOV.UK
It is important to note an anti-social behaviour case review should not be used to make a complaint about an individual officer or agency. If you would like to complain about an individual officer or agency you must follow that agency’s complaints procedure. Details of the Test Valley Borough Council complaints procedure can be found below.
Test Valley Borough Council Complaints Procedure
You can find full details on how to make a complaint including the process and form here: How to complain to the Council | Test Valley Borough Council