Annual Complaints report
Each year the Borough Council's Audit Committee reviews the handling of complaints under the Council's formalised complaints procedure. Copies of the annual reports are available on this page to be downloaded.
These reports cover those complaints which are dealt with by our formalised complaints procedure. The Council receives other communications from residents about problems related to some of the services we provide, which are treated as a request for action if it is the first occasion the issue has been reported (for example, a missed bin). However, that request for action may lead to a complaint should the Council's response not be adequate.
Please also note that the Local Government and Social Care Ombudsman produce annual statistics covering all local authorities, which is available to download on their website.
For queries about the complaints process please email complaints@testvalley.gov.uk.