Annual Complaints report
Each year the Borough Council's Overview and Scrutiny Committee reviews the handling of complaints under the Council's formalised complaints procedure. A copy of the report is attached, and can be downloaded.
To set these complaints in context, it should be explained that where an issue is brought to the Council's attention for the first time (for example, a missed bin) that is dealt with as a request for action, and is not processed as a formal complaint. However, the Council's response, or lack of response, to that first time notification might lead to a complaint if the customer were still dissatisfied.
In addition to this the Local Government and Social Care Ombudsman produce annual statistics covering all local authorities, which is available to download on their website.
For queries about the complaints process please contact:
Complaints and Communications Officer
Telephone: 01264 368000 or
E-mail: complaints@testvalley.gov.uk