How to complain to the Council

Situations outside the complaints process

Below are some situations that we are unable to deal with under the complaints process:

  • A request for action. This can include requesting a service for the first time or reporting a defect for the first time.

  • Matters dealt with under a separate appeal route or where a legal process is available, such as a formal appeal or review of our decision.
     

There are also some things we are unable to change and they are:

  • If our actions are required by law or national policy

  • If our actions were determined properly in accordance with our policies and procedures. For example, planning, licensing and cabinet decisions.